Purchaser/User/Recipient assumes all risk related to and/or arising from the ownership and use of the merchandise purchased and agrees to indemnify and hold NGW and its affiliates harmless from any and all claims brought by any person or entity against NGW related to and/or arising from its ownership and/or use of the merchandise, including but not limited to damages resulting from improper use, illegal use, use by minor representing himself as adult, etc. NGW does not warrant that any individual or company may legally purchase, possess, sell or carry any of the items offered for sale. NGW does not offer legal or medical advice. It is the responsibility of the Purchaser/User/Recipient to comply with federal, state and local laws. By purchasing any item, the Purchaser/User/Recipient constitutes a declaration that he is over 18 years of age or older and warrants that he is in compliance with all federal, state and local laws, he is legally allowed to purchase these items, and he understands and agrees to all terms and conditions.
In the states of NY, MA, CA It is illegal to possess the following items: cane swords and stick swords. Verify the legalities of any item being purchased in your area and or shipping location before ordering. The purchaser/user will be held responsible.
We make every effort to keep all information on this website current and accurate. However, we will not be held responsible for typographical errors, omissions or misinformation provided by the manufacturer or their representatives.
See complete Legal Policy
Location and Mailing Address:
We are located in Southwest Florida. Most orders are shipped out of the Southwest Florida Facility. At times, some orders may ship out of facilities closer to the delivery location.
In order to properly document customer communications, contact us via email: Contact Us
Billing Information:
All credit cards are charged and processed directly by NGW. All customer information is confidential and never released or sold to any type of third parties or marketing companies. We use current SSL Encryption to ensure a safe and secure online transactions.
Tracking Information:
Average delivery time is five to ten business days from the day you place the order. A business day is Monday through Friday not including weekends or holidays. Tracking numbers will be automatically e-mailed after shipment. A current and valid e-mail address is necessary to receive tracking information as well as order updates.
We Accept All Major Credit Cards:
Visa | MasterCard | American Express | Discover | PayPal | Money Orders | Checks | Debit Cards
Shipping methods:
All orders are shipped UPS, USPS, and FedEx. Tracking numbers are automatically emailed as soon as they are available. A current and valid email address will be required to receive tracking information. Average delivery time is five to ten business days, depending on delivery location. In some cases, manufacturer packaging may be reduced at our discretion.
Shipments going to APO boxes, FPO boxes, Alaska and Hawaii will incur additional shipping charges that will be quoted to you at checkout in the Sales Tax/Location Rate field. Shipping charges may vary depending on the shipping location. The credit card submitted on the original order will be charged accordingly with the current rates.
Customers who request an order be shipped via their third party freight account or billed to any other type of shipping account (FedEx, UPS, Etc.) will be responsible for all transportation charges and costs that are denied or billed back to us. These charges will be the sole responsibility of the customer and will be billed to the original credit card or payment method used for the initial order transaction.
It is up to the customer to provide a safe and secure delivery location. We will not be held responsible for any missed deliveries or stolen merchandise. It will be the responsibility of the customer to follow up with the carrier with any delivery discrepancies and all costs involved.
Backordered Items and Partial Shipments:
Items that are backordered will not be charged. Customers will receive a free placement service. However, in some cases the prices are subject to change due to manufacturer price increases. These price increases are out of our control and non-negotiable.
Once the item(s) is restocked, the order can only be processed at the current pricing. There will be the standard flat rate shipping fee on all backorders and partial shipments.
Ordering Outside of the US:
Currently, we are shipping within the United States and Military Boxes only.
We do not currently deliver to international addresses.
Return Policy:
All returns require a Return Authorization Form to be processed.
Items must be returned within fourteen days of delivery to be processed.
Actual Shipping charges are non-refundable once the order is shipped.
Return shipping charges are the responsibility of the purchaser.
There is a 25% processing fee on all undeliverable, refused or returned items.
Check payments will receive store credit only minus shipping and processing fees.
No refunds will be issued on used, damaged or items not in original packaging.
No refunds will be issued on modified or customized items.
No refunds will be issued on Limited Edtion merchandise.
We are not responsible for items returned without authorization or after 14 days.
Customer Service will verify the delivery date via the tracking information by the carrier before a Return Authorization is processed. If your item does not qualify for a return, no response will be received from the request. If a Return Authorization form is processed, the item must still be received back at the facility within fourteen days of your delivery date. Items returned after fourteen days of the delivery date will not be processed even though a Return Authorization was administered.
All items must pass quality control and are checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier immediately with any loss or damage claims. All items are insured. Customer Service must be notified within 48 hours of a damage or loss claim being filed.
Customer privacy is important to us. All customer information is confidentially handled. No information on our customers is sold or released to any third parties. All credit cards are processed directly by NGW. E-mail addresses are never sold or released.
Customers shall not, nor shall they permit or assist others to abuse or fraudulently use this website, including but not limited to the following: Sending unsolicited email, obtaining or attempting to obtain products by any means with intent to avoid payment, unauthorized access or any attempt thereof to alter any information of any customers, knowingly engaging in any activities that will cause a denial of service (e.g., profanity, threats of any kind, attempts of intimidation), any attempt to interfere with the network, violating the law or aiding in any unlawful act. In a case where slander or libel may have been committed by the customer, documented customer communications may be released in our defense.
See complete Privacy policy.
