We do not offer an open end return policy on merchandise.
Return Authorization Form requests can be submitted by using the link below. If you have been in possession of your merchandise for longer than two weeks (fourteen days) a return or refund will not be processed.
This policy was agreed to by the cardholder at the time of purchase. This information is posted on the website where the merchandise was purchased and available throughout the ordering process.
Return Policy:
All returns require a Return Authorization Form to be processed.
Items must be returned within fourteen days of your delivery to be processed.
Actual Shipping charges are non-refundable once the order is shipped.
Return shipping charges are the responsibility of the purchaser.
There is a 25% processing fee on all undeliverable, refused or returned items.
Check payments will receive store credit only minus shipping and processing fees.
No refunds will be issued on used, damaged or items not in original packaging.
No refunds will be issued on modified or customized items.
No refunds will be issued on Limited Edtion merchandise.
Customer Service will verify the delivery date via the tracking information by the carrier before a Return Authorization is processed. If your item does not qualify for a return, no response will be received from the request. If a Return Authorization form is processed, the item must still be received back at the facility within fourteen days of your delivery date. Items returned after fourteen days of the delivery date will not be processed even though a Return Authorization was administered.
All items pass quality control and are checked before shipping. Check your package at the time of delivery for any visible damage to the packaging. It is the responsibility of the customer to notify the carrier within three days of delivery with any loss or damage claims. It is the customer's responsibility to follow up on damage and lost item claims with the carrier. All items are insured at retail value. Customer Service must be notified within five days of a damage or loss claim being filed.
Request Form: Return Authorization Request
Purchaser/User Assumes All Risks: It is up to the customer, not the seller to verify the legalities of these items in your area and or shipping location. You must be at least 18 (or 21, if applicable) years of age to purchase any product considered to be a weapon or any items located on the websites. NGW may not be held responsible for illegal or inappropriate use of any product, including but not limited to damages resulting from improper use, illegal use, use by minor representing himself as adult, etc.
See complete: Legal Policy:
See complete Ordering Policy: Ordering Policy
