Update your Billing Information:
If you need to update your billing information due to an expired, declined or an incorrectly keyed in credit card you can do so the following ways:
1. Contact Customer Service directly via telephone.
Hours: 9AM - 5PM EST
Days: Monday through Friday
2. Place a new order at the website - Duplicate orders will not be processed.
If you are using a Visa or MasterCard, please provide the 3-digit CVV (Customer Verification Value). This is the non-embossed number printed on the signature panel on the back of the card immediately following the Visa or MC card account number.
If your credit card is an American Express card please provide the 4-digit CID (Confidential Identifier Number). This is the 4 digit, non-embossed number printed above your account number on the face of your card.
Tracking information will be automatically e-mailed when order is shipped.
Credit card is charged by: NGW
This online response system is an effective and efficient way to respond to all customers promptly. Any abuse to the system will only slow down the response time for all customers.
We appreciate your business and do everything possible to expedite your order.